Refund policy

Returns
Our our return policy is 15 days from the time of delivery. If more than 15 days have gone by since your purchase was delivered, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your card(s) must be unused and in the same condition as when received. It must also be in the original packaging.

To complete your return, we will require an order number as proof of purchase.
Please do not send your purchase back to the "from" shipping address on the package.

There are certain situations where only partial refunds are granted (if approved)
- A card with obvious signs of use (i.e. writing inside, modifications, etc.)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery

Shipping 
To return your product, FIRST send us an email at hello@poplifecards.com with your order number, we will direct you where to send your returned item. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week of receiving the item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@poplifecards.com.

Sale items (if applicable)
Only regular priced cards may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, FIRST send us an email at hello@poplifecards.com, we will direct you where to send your return.